Questions about games, account access, payment queries, technical concerns or general feedback? Our support team is available to help. Contact us through the channel that suits your enquiry. For account-related requests, use the email address registered to your account and include your username if needed. Please don’t send passwords or full card details by email. Choose the relevant contact below, and include a brief description of your enquiry so it can be directed appropriately.
| Department | Contact |
|---|---|
| Customer support | [email protected] - account, payment and technical help |
| General enquiries | [email protected] - general questions and feedback |
| Affiliate enquiries | [email protected] - partnership enquiries |
| Phone | +61 2 8317 4962 |
| Working hours | Customer support: 24/7. Phone enquiries: Mon-Fri, 09:00-18:00 AEST. |
Email Support
Email is the preferred way to contact us about detailed requests, account issues, or anything that needs an explanation or supporting documents. Add a clear subject line and include your registered email address and up-to-date contact details. This helps us identify your enquiry and avoid delays. Never include your password.
Contact Form
Response Time
Most support enquiries receive a reply within one business day. Some requests may take longer depending on their nature, particularly if more information is needed. Include your account email and a clear description of the issue when you contact us. Live chat is also available for help with account, payment or bonus questions.
Feedback
Share feedback, suggestions or ideas to help improve the site. We read every message carefully and use your input to refine features, fix issues and make navigation and offers clearer. Send a note via live chat, email or the feedback form - our team reviews submissions and uses them to improve the service and your overall experience.